Why didn't I get the correct rewards?

Be sure you have done all as required in the event. Sometimes the rules of the event may not be explained well enough due to the character limit. It is recommended that players browse the forum to find out more.

How do I do if I didn’t get the correct rewards?

Search the forum for any relative discussions. If there isn’t any, just feel free to start one. Please be sure to check the updates of your posts.

Any bonus for a recharge?

Each game may provide a different package that varies from in-game items to in-game currency as a recharge bonus. Please note that any giveaway in-game currency is not registered as a recharge and thus the player cannot get a bonus in such a case.

How do I do if I haven’t received the bonus?

Sometimes your recharge may not be credited in time due to the delay and thus the bonus may not be sent either. Please make sure whether the recharge is credited. If it is done and there is not recharge bonus as described, please contact us with the necessary information, for example, the order number. We will verify it and send the bonus accordingly.

What information is asked for when claiming the missing rewards?

-Screenshots/Videos of the in-game event and show us you have met the requirements

-Any additional information like the duration of the event